TrestleFinance

Terms of Service

Last Updated: November 20, 2025

Effective Date: November 20, 2025

These Terms of Service ("Terms") govern your access to and use of TrestleFinance (the "Service") provided by Infinite Grow Ventures LLC ("Company", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

1.1 What We Provide

TrestleFinance is a web-based tool that converts payment processor CSV exports into:

  • Normalized CSV files (universal format)
  • QuickBooks Online journal entry CSV files
  • Reconciliation XLSX reports

1.2 Supported File Formats

We currently support:

  • Stripe Balance Transaction CSV exports
  • Stripe Payout Reconciliation CSV exports
  • PayPal Activity Download CSV exports

1.3 Service Limitations

  • File size limit: 25MB per upload
  • File retention: Uploaded files are stored for 30 days, then automatically deleted
  • Preview only: File preview is free and unlimited. Export requires account signup and credits/subscription.
  • QuickBooks compatibility: Journal entry CSV format is designed for QuickBooks Online. Desktop versions may have different import requirements.

2. Account Terms

2.1 Account Creation

To export files, you must:

  • Be at least 18 years old
  • Provide accurate and complete registration information
  • Have authority to bind your business (if registering on behalf of a business)
  • Maintain the security of your account credentials

2.2 Account Responsibility

You are responsible for:

  • All activity that occurs under your account
  • Maintaining the confidentiality of your password
  • Notifying us immediately of any unauthorized access
  • Ensuring your account information is accurate and up-to-date

2.3 Account Termination

We may suspend or terminate your account if:

  • You violate these Terms
  • You engage in fraudulent activity
  • Your payment method fails or chargebacks occur
  • We are required to do so by law

You may delete your account at any time from Settings. Upon deletion, your data will be permanently removed within 30 days.

3. Pricing and Payment

3.1 Free Credits

New accounts receive 3 free export credits. One credit allows you to export all three file types (normalized CSV, QBO journal CSV, reconciliation XLSX) for a single uploaded file.

3.2 Credit Packs

You may purchase additional credits:

  • Credits are non-refundable once purchased
  • Credits do not expire
  • Credits are tied to your account and non-transferable
  • Pricing is displayed on the Pricing page and subject to change

3.3 Subscriptions

Monthly and annual subscription plans are available:

  • Billing: Charged automatically at the start of each billing cycle
  • Credits: Monthly credit allotment renews each billing cycle
  • Rollover: Unused subscription credits roll over to the next month (up to 2x monthly allotment)
  • Cancellation: You may cancel anytime. Access continues until the end of the paid period. No refunds for partial months.
  • Price changes: We will notify you 30 days before any price increases. Existing subscribers are grandfathered for 12 months.

3.4 Payment Processing

All payments are processed through Stripe. By purchasing, you agree to:

  • Provide valid payment information
  • Authorize us to charge your payment method
  • Stripe's Terms of Service

3.5 Refund Policy

  • Credit packs: No refunds. Credits are available immediately upon purchase.
  • Subscriptions: No refunds for partial billing periods. Cancel anytime to prevent future charges.
  • Disputes: If you believe you were charged in error, contact support@infinitegrowventures.com within 30 days.

4. Data and Privacy

4.1 Your Data Ownership

You retain all rights to your uploaded CSV files and generated output files. We claim no ownership over your financial data.

4.2 How We Use Your Data

  • Processing: We process your CSV files to generate normalized and QuickBooks-ready outputs
  • Storage: Files are stored encrypted for 30 days to enable re-download
  • Analytics: We may use aggregated, anonymized data to improve the Service
  • No selling: We do not sell or share your financial data with third parties

See our Privacy Policy for full details.

4.3 Data Security

We implement industry-standard security measures:

  • TLS/SSL encryption for data in transit
  • AES-256 encryption for files at rest
  • Secure authentication via Firebase
  • Regular security audits

However, no system is 100% secure. You use the Service at your own risk. See Security Practices for details.

4.4 Data Deletion

You may delete your data at any time:

  • Individual files: Delete from Exports page
  • All data: Delete your account from Settings
  • Automatic deletion: Uploaded files are auto-deleted after 30 days

5. Acceptable Use

5.1 You May

  • Upload your own payment processor CSV files
  • Use the Service for legitimate accounting and bookkeeping purposes
  • Share generated output files with your accountant or bookkeeper

5.2 You May Not

  • Upload files that do not belong to you
  • Reverse engineer, decompile, or attempt to extract source code from the Service
  • Use automated tools to scrape or abuse the Service
  • Attempt to bypass credit or subscription requirements
  • Upload malicious files, viruses, or harmful code
  • Use the Service for illegal purposes or in violation of export control laws
  • Share your account credentials with others
  • Resell or redistribute the Service without permission

5.3 Enforcement

Violation of acceptable use may result in immediate account suspension or termination without refund.

6. Intellectual Property

6.1 Our Rights

The Service, including all software, designs, logos, and content, is owned by Infinite Grow Ventures LLC and protected by copyright, trademark, and other intellectual property laws.

6.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose, subject to these Terms.

6.3 Trademarks

"TrestleFinance" and associated logos are trademarks of Infinite Grow Ventures LLC. You may not use our trademarks without prior written permission.

7. Service Availability and Changes

7.1 Uptime

We strive for high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

  • Scheduled maintenance
  • Emergency repairs
  • Third-party service outages (Firebase, Stripe, etc.)
  • Force majeure events

7.2 Service Modifications

We reserve the right to:

  • Modify or discontinue features at any time
  • Change pricing with 30 days' notice
  • Add or remove supported file formats
  • Update these Terms (we will notify you of material changes)

8. Disclaimers and Limitations of Liability

8.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8.2 Accuracy Disclaimer

While we strive for accuracy, we do not guarantee that converted files are error-free or suitable for your specific accounting needs. You are responsible for:

  • Reviewing all generated output files before importing to QuickBooks
  • Verifying that totals reconcile correctly
  • Consulting with your accountant if you have questions
  • Ensuring compliance with applicable accounting standards

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFINITE GROW VENTURES LLC SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or use
  • Errors or inaccuracies in converted files
  • Damage caused by importing files to accounting software
  • Tax, audit, or compliance issues arising from use of the Service

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

8.4 Indemnification

You agree to indemnify and hold harmless Infinite Grow Ventures LLC from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your uploaded files or data

9. Dispute Resolution

9.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

9.2 Informal Resolution

Before filing a legal claim, you agree to contact us at support@infinitegrowventures.com and attempt to resolve the dispute informally for at least 30 days.

9.3 Arbitration

If informal resolution fails, disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall be conducted in Delaware.

Exception: Either party may seek injunctive relief in court for intellectual property violations.

9.4 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION.

10. Miscellaneous

10.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Infinite Grow Ventures LLC regarding the Service.

10.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

10.3 No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

10.4 Assignment

You may not assign or transfer these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

10.5 Third-Party Services

The Service relies on third-party providers:

  • Firebase (Google Cloud) - hosting and storage
  • Stripe - payment processing
  • SendGrid - email delivery

You acknowledge that these providers have their own terms and privacy policies. We are not responsible for their actions or failures.

11. Contact Information

For questions about these Terms:

12. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

Related Pages:

Privacy Policy →Security Practices →Pricing →